Return Window
You have 30 days from the date of delivery to return an item. After 30 days, we cannot offer a refund or exchange.
What Can Be Returned
For health and safety reasons, supplements can only be returned if they are unopened and in their original sealed packaging.
Items we accept for return:
- Unopened supplement bottles or containers (all seals intact)
- Items damaged or defective due to our error
- Wrong item delivered
What Cannot Be Returned
We cannot accept returns for:
- Opened, used, or partially used supplements
- Containers with broken or damaged seals
- Perishable or expired products
- Items outside the 30-day return window
Defective or Damaged Products
If you receive a defective or damaged product, contact us immediately. We will:
- Assess the damage
- Replace the item or issue a full refund at no cost to you
- Arrange pickup from your location (no shipping cost)
How to Return an Item
- Contact us at [your email/phone] with your order number
- Provide proof that the product is unopened and in original condition
- Arrange pickup — we’ll collect from your location in Bahrain
- Once received and inspected, we’ll process your refund
You are not responsible for return shipping costs for defective items or our errors. For returns of unopened items (where you changed your mind), return shipping costs will be deducted from your refund.
Refunds
Once we receive and inspect your returned item:
- We’ll send you an email confirming receipt
- If approved, your refund will be processed within 5-7 business days
- The credit will be applied to your original payment method (Tap card)
Partial Refunds
Partial refunds may be issued for:
- Items returned damaged (not due to our error)
- Items returned after 30 days
- Return shipping costs (deducted from your refund)
Sale Items
Sale or discounted items can only be exchanged for the same item. Sale prices are final and cannot be refunded.
Exchanges
We replace defective or damaged items at no cost. To exchange an item:
- Contact us at info@hasannutrition.com
- We’ll arrange a pickup and send a replacement
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account — refunds can take 3-5 business days to appear
- Contact your bank or credit card issuer (they may have additional processing time)
- If you’ve waited 7+ business days, contact us at info@hasannutrition.com
Contact Us
For questions about returns or refunds, reach out to:
- Phone: +973 33117888
- Email: info@hasannutrition.com
We aim to resolve all return requests within 5 business days.